Frequently asked questions
How do I care for my tree?
The main way to ensure your tree's long life is to get it into water ASAP. When you buy your tree, we give it a fresh cut on the trunk, and ideally you are able to get it into your home
Do I have to use tree preservatives on my tree?
Of course not! We do our best to harvest at the very last minute and load them into the refrigerated containers as soon as possible to maintain their freshness, so they should last until Christmas. That being said, we do recommend the use of products like Vita and the OFL tree gel because they do add vitamins and also help maintain moisture for your tree.
Are your preservatives child and pet friendly?
Yes! Both our Vita and our OFL gel preservatives are child and pet safe!
Buying a Tree
How do I buy a big tree?
A big tree is anything 9' and above. We generally ask customers to email us beforehand to place their order, and confirm their spot on the Big Tree List around mid-September. For the 2020 season, we MAY have a couple of unclaimed 10' footers available. If you are interested, please call us at the lot!
How do I get on the Big Tree List for next year?
If you missed out on the Big Tree List this year and would like to join for next year, please send us an email with the type of tree and height you'd like, and we will get you on that list!
I want a flocked tree, but I didn't see a pre-flocked one I liked. How do I get a custom one?
We encourage people to come as early as they can in the day to see the biggest selection. We know this isn't possible sometimes for people who work, so we do have our flockers churning out flocked trees for the floor during the day as well. If you are buying an 8' tree or larger, we can also do custom flock on your tree.
How do I get a colored tree?
We love to make your flocked trees colorful and bright! All you have to do is come down and pick out your pre-flocked tree! Unfortunately for this season, we are only able to do custom flocking for trees 8' and larger, but no worries, we will have plenty of pre-flocked trees available on the floor to choose from. Once you've selected your tree, let us know the color(s) you'd like, and we'll give you a call once it's done for pickup!
Do you deliver?
We sure do! Our delivery guys can go all over the island -- you just let us know when and where! When you purchase your tree at the lot, let one of our cashiers know that you'd like delivery. They will work with you to find a date and time that works for you! Delivery charges are based on distance - The island is divided into 'Zones' and will be priced accordingly. Please note that our time windows are not final/guaranteed, but we do our very best to make it as close as possible!
Do you do inter-island shipping?
Unfortunately we do not have the capacity to ship to other islands outside Oahu -- we're so sorry!
I bought my tree, but I cannot pick it up 'til later --- Will you hold it for me?
Because of Covid-19, this year we have limited tent space and are not able to accomodate trees for later pickup :( Ideally you are able to take your tree home with you so it can start getting decorated for Christmas right away! But if you need to go home to grab the truck or a helping hand, we will hold your tree for a few hours!
Oh no! I didn't get my 10% off coupon! How do I get my discount?
If you didn't get our postcard, no worries! We will look you up in our system when you come to the lot to buy your tree. We are always happy to help our customers get deals!
Do you guys have merch?
Heck yeah we do! We've had t-shirts and hats for a long time, and last year we added some tin camping cups, buttons, and enamel pins so you can rep Christmas Hawaii pride!